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Code of Ethics / The Code and Consumers

The Code and Consumers

As a consumer you should expect salespeople to:
  • Tell you who they are, why they're approaching you and what products they are selling.
  • Explain how to return a product or cancel an order.
  • Respect your privacy by calling at a time that is convenient for you.
  • Promptly end a demonstration or presentation at your request.
  • Provide accurate and truthful information regarding the price, quality, quantity, performance, and availability of their product or service.
  • Offer a written receipt in language you can understand.
  • Provide his or her name and contact information, as well as the contact information of the company he or she represents.
  • Offer a complete description of any warranty or guarantee.